RETURN & EXCHANGE POLICY

At Kaswa, we want you to be happy with your purchase. If you receive an item that does not meet your expectations, you may request an exchange within 7 days of receiving your order.

ELIGIBILITY FOR EXCHANGE

To be eligible for an exchange:

• The request must be made within 7 days of delivery.
• The item must be unused, unworn and in its original condition.
• All original tags, labels and packaging must be intact.
• The item must not have been washed, altered, damaged or stained.
• Sale or discounted items are eligible for exchange only if specifically stated otherwise on the product page.

ITEMS RECEIVED DAMAGED OR INCORRECT

If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery and provide clear photos/videos of the item and packaging. We will review the issue and, where applicable, arrange an exchange.

EXCHANGE PROCESS

To request an exchange, contact Kaswa through our official contact details and provide your order number along with details of the item you wish to exchange.

Once your request is approved, we will provide further instructions for returning the item.

EXCHANGE SHIPPING

Shipping charges related to an exchange may apply unless the item received was incorrect, damaged or defective due to our error.

NON-EXCHANGEABLE ITEMS

Items that have been worn, washed, altered, damaged, stained or returned without original tags and packaging may not be accepted for exchange.

REFUNDS

Kaswa primarily offers exchanges rather than refunds. Refunds may only be considered in cases where an item is unavailable for replacement or where required by applicable law.

ORDER CANCELLATION

Orders may be cancelled before dispatch by contacting us as soon as possible. Once an order has been dispatched, cancellation may no longer be possible.

IMPORTANT

Please check your order carefully upon delivery. We recommend recording an unboxing video when opening your parcel, particularly for higher-value orders, as this can help us resolve any damage or missing-item claims.

For any questions regarding exchanges or returns, please contact Kaswa through our official contact information.